📒 Service rules | Portalbilet

Service rules

Terms of use of the Platform

Welcome to the website portalbilet.ru, the Platform - a marketplace of offers, which brings buyers and sellers together. Terms of use of the Platform ("Terms") regulate the relationship between us ("Platform Operator", "we") and Internet users, who accessed the Platform ("users", "you") and who, in turn, are divided into sellers - Registered users and buyers - Clients. You you can use the Platform in accordance with the provisions of the Terms, Policy confidentiality and the Rules of the Platform as a whole. If you disagree with them, you you must stop using the Platform.

1.What is the Platform

Platform is an Internet site accessible at

https://portalbilet.ru/ (including all domain levels) through the full and mobile versions, which is a set of objects contained in the information system intellectual property of the Platform and Information Operator (administrative content and user Information).

The platform is a marketplace that provides information about the service and other offers (collectively "services") that users can offer and search on Platform for the purpose of concluding transactions.

The Platform Operator provides Registered Users ("Sellers") technical ability to post information (Offer) on the Platform in the format, offered for these purposes by the Platform Operator, in the categories of services provided. Per such services are collected by the Platform Operator from the Registered User, posting its Offer using the Platform, in accordance with the Platform Rules. The platform operator provides all users ("Buyers") (regardless of registration, identification and authorization) technical ability to search and view offers on the Platform for the purposes provided by the Terms. Automatic algorithms Platforms process requests to provide relevant information in results search.

The platform operator is not a participant, organizer of the transaction, buyer or the seller. Buyers use the information posted on the Platform by Sellers to conclude transactions with Sellers with the assistance and control of the Platform Operator (by concluding an Agency Agreement ("Agreement") on the provision of services for the selection and purchase of a future service). For the provision of services under the Agreement, the Platform Operator charges commission in accordance with the terms of the Agreement.

2. Registration on the Platform you can become a Registered user ("Seller") on the Platform using a mobile phone number and email address mail. After registration, we will create your unique profile. Simultaneously on the Platform there can be only one profile linked to one phone number and address Email. By registering on the Platform and each time you enter the Platform, you warrant that you have all the powers necessary to enter into and execute Conditions.

3. Login to the Platform You can enter your profile on the Platform (log in) with using the mobile phone number and email address specified in your profile. In this case, you need to enter a password.

It is your responsibility to maintain the confidentiality of your login details to the Platform. If you have there is reason to believe that someone has gained unauthorized access to them, immediately let us know. All actions performed on the Platform by a person authorized with using your login details will be deemed to have been committed by you. Responsibility for such actions will be borne by you.

4. Information about users Information that you provide to the Platform Operator about themselves, must be reliable, up-to-date and must not violate the law and third party rights. In the event of a change in the information provided, the user is obliged update them in your Personal Account on the Platform. We may ask you for documents or information for identification or confirmation of authority. If you do not provide them, we will have the right to restrict access to your Personal Account until we provide such documents or information.

We do not disclose to third parties information about users that are not posted in the open access, except as required by law (for example, upon request authorized state bodies).

5. Information about the Offer Information about the Offer - text and / or images, which Registered Users of the Platform transfer to the Platform on an Application for posting information about the offer of services.

The Platform Operator does not act as a distributor of such Information. The seller is the owner of all Information that is posted on the Platform. Seller by Application creates, modifies, publishes and deletes Information without our approval or moderation. The platform operator reserves the right to host Information in accordance with the graphic design of the Platform for the convenience of visual perception.

The registered user is obliged to independently ensure full compliance Information on legislation, Terms of use of the Platform. You guarantee that your The information does not violate the rights of third parties to the results of intellectual activity.

The platform does not censor Information. We are taking action on Information based on requests from authorized persons in the manner prescribed by law. You grant the Platform Operator the right to use your Information and included in him objects of intellectual property under the terms of a non-exclusive license: indefinitely, without providing a reward, in any way, for action all over the world, both with and without the name of the author. We may use your Information to fulfill the Terms, improve the Platform, for marketing purposes, commercial and non-commercial projects. We have the right to post Information on other Internet resources and grant the rights to it to our partners. We have the right to keep archived copies Information and not to withdraw from circulation materials that contain it.

6. Communication of the Platform with users

We can guide you:

  • system notifications from which you cannot unsubscribe: for example, to confirm registration, inform about the restriction of access to the Personal Account;
  • service notifications related to your actions on the Platform: for example, personal selections of interesting proposals;
  • marketing notifications: invitations to participate in research, promotions and news of the Platform Operator and our partners;
  • notifications about the acquisition by you or you of the right to access the service, changes in the conditions for acquiring such a right and other information on transactions between users through the Platform. We

We can send you messages in the notification center in your Personal Account, to the address email or phone number specified by you, as well as in messages on the Platform. In some cases, we may also contact you by phone (for example, to obtain feedback and service improvements).

You can manage service alerts and marketing notifications in settings Personal account. The settings may differ depending on the device.

7. Removing Personal Account

You have the right to delete your Personal Account on the Platform at any time by contacting the service support.

Within 30 days after deleting your Personal Account, you will not be able to use for a new registration, the phone number and e-mail address that was specified in the remote Personal account.

8. Protection of intellectual rights Exclusive rights to computer programs required to use the Platform, database, graphic design of the interface (design) and other elements of the Platform website, brand name, trademarks / logos and other distinctive signs of the Platform, including those used as part of the domain name portalbilet.ru, belong to the owner.

The platform operator owns the rights to registered and unregistered databases data. Databases include both offers posted in the public domain on The platform and offers that are not available to users at a certain moment to view. As a manufacturer of databases, the Platform Operator bears the financial, material, organizational and other costs for their creation.

We have the right to apply to the images attached by the Seller to the Application for placement proposals on the Platform, logos / watermarks of the Platform, in order to protect materials in our databases from illegal copying.

9. License to use databases and programs

We grant users a non-exclusive license to use databases and computer programs necessary to use the Platform for the purposes provided for in Conditions. License fees are not charged.

The license is granted from the moment you access the Platform and continues to operate as long as you use the Platform. Searching and viewing offers is available to all users regardless of registration and authorization. In order to access functionality of the Platform for placing offers, you need register.

Without the consent of the Platform Operator, it is prohibited to use technical means for interacting with the service bypassing the usual way of using databases and programs for computers. Including it is forbidden to use automated scripts to collect information on the Platform.

It is prohibited to use databases and computer programs without the consent of the Platform Operator for purposes not provided for by the Terms. This means that it is forbidden to extract materials from databases and / or to carry out their subsequent use in any form and in any in a way, regardless of their volume and coordination with third parties, if this is not related directly with the conclusion of the transaction in relation to the services in the offer.

10. Obligations of users

By using the Platform and interacting with the Platform Operator, you agree:

  • strictly comply with all legal requirements;
  • comply with the Terms of Use of the Platform, the Rules of the Platform and the instructions of the Operator platforms;
  • do not use obscene language, images and statements that provoke violence, hatred or disrespect, contain threats or insults, justify illegal actions, do not comply with moral standards or business practice;
  • not use the Platform or the information posted on the Platform for purposes other than provided by the Terms;
  • do not download or use malware on the Platform;
  • not to take actions that may interfere with the normal operation of the Platform.

11. Violations and consequences

We may take action if we have reason to believe that using your Personal account or information transmitted for posting on the Platform has occurred or violation of the law, the rights of third parties or the Terms and Conditions may occur. We have the right restrict access to your Personal Account or to some functionality of the Platform, reject or block your Information. We also have the right to restrict access to Platform with specific IP addresses and phone numbers.

We can restrict access to your Personal Account in case of repeated or malicious violations of the Terms of Use, hacking of the Personal Account, failure of the user to provide documents or information at our request, liquidation of the user - legal persons, as well as if we notice signs in the User's behavior on the Platform fraud, or in the presence of other similar circumstances, or if the user registered a new Personal Account on the Platform instead of the previously blocked one.

We have the right to restrict and restore access to the Personal Account, as well as determine the conditions of such restoration at its own discretion and without giving reasons.

We are not responsible for possible losses caused to users in connection with taking measures to prevent and stop violations on the Platform. Recommended save a backup copy of your Information on your device.

For violation of the law or the rights of third parties when using the Platform, you can bear administrative, criminal or civil liability.

12. Final provisions

Any form of interaction with the Platform (including viewing information) confirms your acceptance of the Terms. Obligations of the Platform Operator to provide access to functionality of the Platform - counter to your obligations to comply Conditions. When there is no charge for the use of the Platform, the legislation on consumer protection does not apply to the relationship between the Platform Operator and users. The provision of certain functionality of the Platform may subject to special conditions.

The functionality of the Platform can be changed, supplemented or discontinued at any time. without prior notice to users. The use of the Platform is offered in mode "as is", that is, in the form and scope in which the Platform Operator provides functionality of the Platform at the time of access to them. We do not carry responsibility for temporary failures and interruptions in the operation of the Platform and the losses caused by them information. We are not responsible for any indirect, incidental, unintentional damage, including lost profits or lost data, damage to honor, dignity or business reputation caused in connection with the use of the Platform. Platform intended for users all over the world, however the functionality may be partially limited or not available in some countries.

The platform may contain links to third party sites. We do not control and do not bear responsibility for the availability, content and legality of such third party sites.

Disputes arising between the Platform Operator and users are resolved by negotiations. When resolving disputes between the Platform Operator and users the legislation of the Russian Federation applies. If no agreement is reached by negotiations, disputes should be referred to the court, in accordance with territorial jurisdiction at the location of the Platform Operator, unless otherwise provided by law.

We update the Terms of Use of the Platform as necessary. Recommend you periodically visit the page on which they are posted: https://portalbilet.ru/. By continuing to use the Platform after the Terms have changed, you agree to the changes made to them.

Platform operator:

Limited Liability Company "National Ticket Portal".

Rules of the electronic platform of the Limited Liability Company "NATIONAL TICKET PORTAL "

1. Terms and definitions.

1.1. For the purposes of the Platform Rules, the following terms and definitions apply:

Platform - an Internet site available at https://portalbilet.ru/ (including all domain levels) through the full and mobile version, which is the set of intellectual objects contained in the information system Company property and information (administrative content and user information) and providing information about the service and other offers (together - "Offer") that users may suggest and search on the Platform for the purpose of conclusion of transactions.

Platform Operator - Limited Liability Company "National Ticket Portal", a legal entity registered under legislation of the Russian Federation, which carries out cataloging on its Site business, cultural, sports and other events (conferences, trainings, master classes, forums, webinars, exhibitions, fairs, seminars, summits, matches, performances, concerts, etc.).

Client - a natural or legal person who is a user Platforms and ordering or intending to order services from the Platform Operator by placing an Order.

Ticket - a document or information issued electronically or on hard copy, granting the right, which the Client wishes to acquire, to receive access to the service, information about which is posted on the Site.

Order - order (task) of the Client to the Platform Operator to provide services.

Content - absolutely any informational or meaningful content Platforms.

Platform website - the website at https://portalbilet.ru/.

Registered user - an individual or legal entity, passed the registration procedure on the Platform, gained Access to the Personal Account and who ordered or intends to order services from the Platform Operator through registration of the Application.

Application - an order executed according to the established template Registered user to create, modify, post in the public domain and removal of the Offer without the consent or moderation of the Platform Operator.

Offer - a set of information about a service, information about which posted on the Site.

Platform Member - Registered user / Client who has accepted Platform rules.

Identification - a set of measures to establish / update information about the Platform Participants and confirmation of the accuracy of this information.

User - a visitor to the Platform Site, who is an individual, acting independently or on behalf of a legal entity / individual entrepreneur.

Personal Account - the account of the Registered User in the Personal Account.

Personal Account is a special section of the Site that allows Registered user / Client to access status data and statistical information of the Personal account, details of the Application / Order, accounting information about offer and personal data, completed transactions, etc.

Agency Agreement - an agreement concluded when placing an Order with by order of the Client to the Platform Operator to make a transaction on behalf of and at the expense of the Client.

Deal - conclusion of the Service Agreement, which is Appendix No. 5 to the Platform Rules.

2. General provisions

The platform rules are developed in accordance with the legislation of the Russian Federation and Terms of Use of the Platform. The platform rules define the terms and conditions interaction of the Platform Operator with Registered Users, Clients, By users, the procedure for the provision of services to ensure the possibility of making transactions between by the specified persons. All annexes to the Platform Rules are their integral part.

2.1. The procedure for providing information.

2.1.1. Unless otherwise provided by the Platform Rules, the information subject to provision to Registered Users / Clients in accordance with the Rules platform, communicated to Registered Users / Clients by sending information message in any of the following ways:

  • 1) in the form of an email message;
  • 2) in the form of an electronic message or an electronic document through the Personal Account;
  • 3) SMS message;
  • 4) in another way that allows you to unambiguously identify the date of sending information message and its addressee.

2.1.2. When providing information in the ways provided for in subparagraphs 1) - 2) of clause 2.1.1 of the Platform Rules, an information message is considered delivered at the time sending by the Platform Operator such an informational message.

2.1.3. Information not addressed to a specific person, but to all Registered users / Clients, can be provided through its disclosure on the Site platforms. Such information is considered to be provided at the time of its disclosure on the Site. platforms.

2.2. Terms of joining, obligations and rights of the Platform Operator.

2.2.1 The platform rules establish the terms of the agreement on the provision of the Operator's services platforms, determine the rights and obligations of persons joining the Platform Rules and Platform operator, general conditions for the provision of services when making transactions using Platform and ensuring the interaction of all participants of the Platform for making transactions with using the Platform. Conclusion of an agreement on the provision of services of the Platform Operator carried out by joining Registered Users to the Platform Rules in accordance with the terms of article 428 of the Civil Code of the Russian Federation.

2.2.2 The Platform Rules are posted by the Platform Operator on the Platform Website at information and telecommunication network "Internet" at the address: https://portalbilet.ru/.

2.2.3 The Platform Rules are approved by the Platform Operator.

2.2.4. The platform operator has the right to unilaterally amend the Rules platforms. Moreover, such changes cannot apply to the relationship between Registered users / Clients and the Platform Operator that arose before the entry into force of such changes. For relations that arose before the entry into force of such changes, changes apply to the rights and obligations arising after the entry into the strength of such changes.

2.2.5. The platform rules can be accepted by the Platform Participant only by joining the proposed current version of the Platform Rules as a whole.

2.2.6. The Registered User joins the Platform Rules by fulfillment of the conditions in accordance with clause 3.1. Appendix No. 3 of the Platform Rules.

2.2.7. The decision to conclude an agreement of accession to the Platform Rules is made By the Platform Operator, provided that the Registered User fulfills the requirements, established by section 3 of the Platform Rules.

2.2.8. The decision to grant admission to the conclusion of transactions using the Platform in in any case, is accepted by the Platform Operator only after passing Registered User Identity.

2.2.9. The client joins the Platform Rules by fulfilling the conditions in in accordance with clause 7.1. Appendix No. 4 of the Platform Rules.

2.2.10. The platform operator undertakes:

  • 1) provide the Platform Participants with the services provided for by the Platform Rules properly;
  • 2) provide platform Participants with access to the Platform, subject to their compliance with all conditions and performance of all necessary actions provided for by the Rules platforms;
  • 3) ensure interaction between Platform Participants aimed at conclusion of a transaction using the Platform and through the provision of the Operator's services platforms;
  • 4) maintain the confidentiality of information that has become available during the provision of services Platform operator;
  • 5) comply with other conditions and take other actions provided for by the Rules platform and applicable law.

2.2.11. The platform operator has the right to:

  • 1) terminate the admission of the Platform Participant to the Platform in case of non-compliance with it conditions or failure to perform the necessary actions provided for by the Rules platforms;
  • 2) request the Platform Participant provided by the Platform Rules and by the internal documents of the Platform Operator the information necessary for the proper provision of services;
  • 3) unilaterally amend the Platform Rules;
  • 4) carry out preventive work on the Platform, carry out its modification and updating, including partially restricting or temporarily suspending access to The Platform until the completion of the required maintenance and modification;
  • 5) carry out other actions provided for by the Platform Rules and applicable legislation.

2.3. Assurances of the circumstances.

2.3.1. In accordance with article 431.2 of the Civil Code of the Russian Federation The Registered User / Client / User assures the Platform Operator of the following circumstances:

  • 1) To obtain admission to transactions using the Platform Registered user, the Client provides the Platform Operator with complete and reliable information for identification purposes.
  • 2) The registered user provides complete and reliable information about your Offer. The terms of the Proposal submitted by him to conclude transactions with using the Platform does not violate the requirements of the legislation of the Russian Federation. The offer does not mislead the Client and the Platform Operator; not contains information that does not correspond to reality, including the presence of Registered user ownership of the subject of the Offer, rights make a transaction in the absence of the necessary licenses, permits, accreditations or inclusion in the corresponding register.

2.3.2. In the event that these assurances were violated or at the time of obtaining admission to making transactions using the Platform and during the entire period of providing admission to transactions using the Platform, as well as during the entire period actions of the Proposal and concluded by the Registered User in accordance with such Offer of contracts were invalid and / or unreliable, and compiled in violation of the requirements of the legislation of the Russian Federation, the Operator platform has the right to terminate admission to transactions using the Platform and / or recover losses of the Platform Operator arising from such a violation or invalidity and / or unreliability of the said assurance.

2.3.3. If these assurances were violated or at the time of obtaining admission to making transactions using the Platform and during the entire period of providing admission to transactions using the Platform, as well as during the entire period actions of the Proposal and concluded by the Registered User in accordance with such Offer of contracts were invalid and / or unreliable, drawn up in violation of the requirements of the legislation of the Russian Federation and entailed claims of third parties and / or government agencies, including, but not limited to, instructions of Rospotrebnadzor, Rosfinmonitoring, Bank of Russia, Federal antimonopoly service, other executive authorities Registered user / Client / User who have violated or provided such assurances, are obliged to reimburse all losses and expenses of the Platform Operator, including those related to compensation by the Platform Operator of losses to third parties and / or payment of fines in connection with settlement of these claims, as well as other fines and / or lost profits Platform Operator, in accordance with the Platform Rules.

2.4. The procedure for approval, amendment and entry into force of the Platform Rules.

2.4.1. Platform Rules, as well as the procedure for the entry into force of the Platform Rules and individual provisions of the Platform Rules are approved by the Platform Operator.

2.4.2. Changes and additions to the Platform Rules are made by approving the Rules platforms in the new edition.

2.4.3. Platform Rules, including the Platform Rules as amended or separate the provisions of the Platform Rules in the new edition come into force on the next calendar day after the day of disclosure of information about this on the Platform Site, if another later the effective date is not determined by the decision of the Platform Operator.

2.4.4. The date of entry into force of the Platform Rules, including the Platform Rules in the new edition or individual provisions of the Platform Rules in the new edition, also disclosed on the Platform Website.

2.5. Dispute Resolution Procedure

2.5.1. The parties will make every effort to resolve disputes through negotiations.

In case of failure to reach an agreement through negotiations, all civil disputes and disagreements arising in connection with the implementation of the activities of the Platform Operator in in accordance with the Platform Rules, are subject to review and permission:

  • 1) in the Arbitration Court of the city of Moscow, if, in accordance with the current the legislation of the Russian Federation, the consideration of the dispute is attributed to the competence an arbitration court;
  • 2) in the Cheryomushkinsky district court of the city of Moscow, if the consideration of the case attributed to the competence of courts of general jurisdiction and the Platform Participant did not choose another a court to file a claim for the protection of his rights as a consumer.

3. Rules for the provision of services to the Platform Participants.

3.1 General Provisions.

3.1.1. The rules for the provision of services to the Platform Participants determine the requirements for to the Platform Participants, their rights and obligations, the procedure for registering Platform Participants and the establishment of a Personal Account on the Platform Website, measures of influence applied to Platform participants, the procedure for admitting transactions using the Platform, suspension, renewal and termination of admission to transactions with use of the Platform, as well as the procedure for resolving disputes and disagreements that may arise between the Users / Participants and the Platform Operator, as well as other conditions provided by law.

3.1.2. Rules for the provision of services to Platform Participants, other documents of the Platform Operator, regulating the operational and technological conditions of interaction necessary for the functioning of the Platform, the decisions of the Platform Operator are communicated to Participants in accordance with section 2.1. Of the platform rules and are binding on execution by the Platform Participants.

3.2. Requirements for Platform Participants, their rights and obligations.

3.2.1. Platform participants can be individuals and legal entities that meet the requirements set out in the Requirements for Platform Participants, which are Appendix No. 6 to the Platform Rules.

3.2.2. The participant must comply with the requirements contained in the Platform Rules, in during the entire time when the Participant is admitted to making transactions using Platforms. Non-compliance with these requirements is the basis for suspension / termination of admission to transactions using the Platform in in the manner prescribed by the Platform Rules.

3.2.3 The platform member has the right to:

  • 1) send the Platform Operator an Order and / or an Application and make transactions with the participation of The Platform Operator, subject to the conditions determined by the Platform Rules;
  • 2) receive information from the Platform Operator about the conditions under which transactions, and following the results of transactions using the Platform in accordance with Platform rules;
  • 3) have access to information provided (disclosed) by the Platform Operator Participants, taking into account the requirements of the legislation of the Russian Federation and in the manner provided for by the Platform Rules;
  • 4) send requests to the Platform Operator related to the use of the Platform;
  • 5) participate in marketing programs, promotions and other events that stimulate the nature of the platform Operator;
  • 6) carry out other actions provided for by the current legislation of the Russian Federation and Platform rules.

3.2.4. The platform member is obliged to:

  • 1) in good faith to comply with the requirements established by the legislation of the Russian Federation and the Platform Rules when using the software, the platform provided by the Operator for interaction, when performing transactions and issuing instructions;
  • 2) fulfill their obligations related to the execution of transactions using Platforms;
  • 3) fulfill their obligations arising from agreements with the Platform Operator;
  • 4) inform the Platform Operator about circumstances that may affect the Participant fulfills his obligations;
  • 5) upon changes in the Participant's data provided to the Platform Operator in a timely manner inform the Platform Operator of such changes;
  • 6) maintain the confidentiality of information that has become available to the Participant when performing transactions, taking into account the provisions contained in the Platform Rules;
  • 7) execute decisions made by the Platform Operator in accordance with the Rules platform or its internal documents;
  • 8) comply with the procedure for resolving disputes and conflict situations established Platform rules;
  • 9) fulfill other obligations stipulated by the Platform Rules.

3.3. The procedure for registering Users as Registered Users Platforms.

3.3.1. To register the User as a Registered the user must perform the following actions on the Platform Website:

  • 1) indicate the last name, first name and patronymic (if any) of the User / details legal entity;
  • 2) indicate the mobile phone number and confirm it by entering provided by the Platform Operator by means of a short text message (SMS messages) one-time password;
  • 3) provide an email address and confirm it according to the instructions, provided by the Platform Operator;
  • 4) provide consent to the processing of your personal data in accordance with conditions specified in the Privacy Policy (Appendix No. 2 to the Rules platforms);
  • 5) fill out the Registered User's Questionnaire electronically on the Site platform, in the form approved by the Platform Operator. Information that should be specified in the Registered User's Questionnaire, set by the Operator platforms and are contained in Appendix No. 7 to the Platform Rules;
  • 6) send through the use of the Platform Site to the Platform Operator Registered user profile and Consent to the processing of their personal data;
  • 7) by sending such a message, the Registered User expresses his consent (Offer acceptance) for the offer of the Platform Operator to conclude an Agreement for the provision of information and technical services - Appendix No. 3 to the Platform Rules.
  • 8) directing through the use of the Personal Account after passing the procedure registration and identification to the Platform Operator Application (in the form, established by Appendix No. 8 to the Platform Rules) Registered user accepts the proposed current version of the Platform Rules at the time of sending Applications.

3.3.2. The registered user undertakes to update and maintain in a timely manner. the current state of the information provided to the Platform Operator until termination of registration on the Platform. The registered user bears the risk the occurrence of adverse consequences caused by the late provision of Operator of the platform with up-to-date information or their untimely update.

3.3.3. When filling out the Questionnaire, the Registered User undertakes to provide reliable and complete information about yourself (in terms of data requested by the Operator platform at the time of registration of the User), timely update and maintain this information up to date. If the User provides incorrect information or the Platform Operator has reason to believe that the provided by the User information is incomplete or inaccurate, the Platform Operator has the right to refuse registration To the User, and in relation to the Registered User of the Platform - to make a decision about cancellation of registration on the Platform.

3.3.5. By registering, the Registered User agrees to receive messages to the e-mail address (e-mail) and mobile number specified during registration phone from the Platform Operator. The user can unsubscribe at any time. receiving messages from the Platform Operator by sending an application to the Platform Operator in free form through your Personal Account.

3.3.6. The platform operator sends a notification to the Registered User about successful registration in accordance with section 2.1. The platform rules are not later than 1 (one) business day from the date of actual registration.

3.3.7. The registered user is responsible for all actions (as well as their consequences) when using the Platform Site and Personal Account, including cases voluntary transfer of data to access your account to third parties. Moreover, all actions of the Registered User when using the Platform Site and Personal cabinet, including those committed on his behalf, on his behalf or with his consent are considered to be produced by him.

3.3.8. The registered user is obliged to immediately notify the Platform Operator of any unauthorized (not authorized by the Registered User) access to the Personal Account by contacting the Customer Support Service.

3.3.9. The platform operator has the right to refuse the User registration as Registered user of the Platform without specifying the reasons for refusal.

3.4. Cancellation of registration of the Registered User of the Platform.

3.4.1. Cancellation of the registration of the Registered User entails the termination of his access to the Personal Account, the status of the Registered User is terminated.

3.4.2. Registration of the Registered User is canceled in the following cases:

  • 1) by the decision of the Registered User;
  • 2) by the decision of the Platform Operator.

3.4.3. When the Registered User decides to cancel registration, he sends the Platform Operator an application in the form approved by By the platform operator, through the Personal Account.

3.4.4. When the Platform Operator decides to cancel registration Registered user, such Registered user is notified The platform operator in accordance with section 2.1. Platform rules no later than 5 (five) working days from the date of the decision by the Platform Operator.

3.4.5. Cancellation of the registration of the Registered User is possible only when provided that there are no unfulfilled obligations for previously concluded using Platforms to transactions, except in the case where the need to cancel registration directly provided for by the current legislation of the Russian Federation.

3.4.6. Upon receipt by the Platform Operator of an application for cancellation of registration or upon the Platform Operator makes a decision to cancel the registration of the Platform Operator is obliged not later than the next working day from the moment of receipt of the application to stop access of the Registered User to the Personal Account, while admission Registered user to make transactions using the Platform is also stops.

3.4.7. Upon cancellation of registration, the User's funds accounted for By the platform operator on his personal account, paid in accordance with the Rules platforms.

3.5. Granting access to transactions using the Platform.

3.5.1. Granting access to transactions using the Platform means providing the Registered User with the opportunity to use software and hardware of the Platform for the conclusion (execution) of transactions with using the Platform.

3.5.2. Registered User's admission to transactions using Platforms are provided within 1 (one) business day from the moment of passing Registered user Identification in accordance with the procedure established Platform operator. The registered user is notified of the provision admission to making transactions using the Platform in accordance with section 2.1. Platform rules.

3.5.3. The platform operator has the right at any time before granting admission to perform transactions using the Platform, as well as during the entire service period Registered User to request from such Registered User providing additional information and documents, including documents and information required for Identification, as well as for re-Identification, other information.

3.5.4. Information requested in accordance with clause 3.5.3. Of the platform rules should be submitted within the period specified in the request of the Platform Operator, and if such a period is not specified, then within 5 (five) working days from the date of receipt by the Registered by the user of the Platform Operator's request. If the specified period is not enough in order to respond to the request of the Platform Operator, the Registered User must send explanations to the Platform Operator regarding the reasons for the delay in providing the requested information, indicating the time frame during which the requested information will be prepared and sent to the Platform Operator.

3.5.5. The platform operator sends a request for information to the Registered User in the order of paragraph 3.5.3. Of the Platform Rules, in accordance with section 2.1 of the Rules platforms.

3.5.6. The registered user provides the requested documents and information To the platform operator through the Personal Account or using electronic communication channels allowing to identify the Registered User.

3.6. Suspension of the Registered User's admission to transactions with using the Platform.

3.6.1. Under the suspension of the Registered User's admission to transactions using the Platform is understood to be temporary (until the elimination of the reasons that led to suspension) suspension of the ability of the Registered User to perform transactions using the Platform.

3.6.2. Unless otherwise established by the Platform Rules, in case of suspension of admission Registered user to make transactions using the Platform A registered user has the right to take actions related to the withdrawal of funds funds from the account in the Personal Account, except in cases of suspension of admission by the circumstances specified in clause 2, clause 3.6.3.

3.6.3. The platform operator may decide to suspend admission Registered user to make transactions using the Platform when the occurrence of one of the following circumstances:

  • 1) The registered user does not meet the requirements of the Platform Rules, presented to Registered Users;
  • 2) The Platform Operator received information about the provision of the Platform to the Operator Registered user of false information during registration and / or Identification;
  • 3) the Platform Operator has information that the Registered User became insolvent (bankrupt);
  • 4) The platform operator received information indicating the need suspension of the Registered User's admission to transactions with use of the Platform from federal executive authorities or the court;
  • 5) the presence of a regulatory risk for the Platform Operator or the risk of losing a business reputation in connection with the service of the Registered User;
  • 6) The registered user did not provide the information requested in the order paragraph 3.5.3. Platform rules.

3.6.4. Registered User's admission to transactions using Platforms are suspended immediately upon appropriate decision Platform operator. Registered user is notified of suspension admission to the execution of transactions using the Platform and on the basis of suspension tolerance in accordance with section 2.1. Platform rules.

3.6.5. Registered User's admission to transactions using Platforms can be renewed in accordance with the decision of the Platform Operator upon subject to the elimination of the circumstances that led to its suspension. Renewal of admission Registered user to make transactions using the Platform carried out no later than the next day from the date of the decision by the Platform Operator. The registered user is notified of the resumption of admission to transactions using the Platform in accordance with section 2.1. Platform rules.

3.6.6. The Platform Operator makes a decision to suspend admission The registered user is not allowed to make transactions using the Platform deprives the Registered User of the opportunity to fulfill obligations under the transactions concluded using the Platform, with the exception of cases of suspension admission under the circumstances specified in clause 2, clause 3.6.3.

3.7. Responsibility.

3.7.1. The platform operator is responsible to the Platform Participants in in accordance with the current legislation of the Russian Federation, taking into account the provisions Law of the Russian Federation dated 07.02.1992 No. 2300-1 "On Protection of Consumer Rights".

3.7.2. For violation by the Platform Participant of the requirements of the Platform Rules Platform Participant bears responsibility provided for by the legislation of the Russian Federation, as well as Platform rules.

3.8. The procedure for sending and considering claims and appeals of the Platform Participants.

3.8.1. The Platform Operator provides Platform Participants with the ability to direct claims and appeals related to the use of the Platform in relation to the operation of the Site platform, the provision by the Platform Operator of services related to transactions with using the Platform, as well as in connection with the performance of the duties of the Operator platforms provided for by the Platform Rules and applicable law Russian Federation (hereinafter referred to as Participants' Appeals).

3.8.2. Participants' requests are sent to the Platform Operator at: Russian Federation, city of Moscow, st. Admiral Rudnev, 4, room. 15b, office 9e or in electronic form through the Personal Account.

3.8.3. Participants' appeals must be in writing, contain the subject requests, information allowing to identify the Platform Participant, date of compilation and the address for contacting the Platform Participant. Participant's claim must be signed By the participant of the platform with his own hand.

3.8.4. The platform operator considers the Applications of the participants within a period not exceeding 10 (ten) business days from the date of receipt.

3.8.5. The Platform Operator notifies about the result of consideration of the Participant's Appeal Platform Participant in accordance with section 2.1 of the Platform Rules.

3.9. Registered user instructions.

3.9.1. Registered user in cases determined by the Platform Rules, directs the Platform Operator instructions on the performance of actions and / or operations in the manner and the terms established by section 7 of the Platform Rules, as well as in accordance with this section of the Platform Rules.

3.9.2. The registered user sends instructions to the Platform Operator via Personal Area.

3.9.3. Instructions of the Registered User to the Platform Operator may be one-time, periodic or permanent (with no expiration date), contain an indication of a certain date and (or) period, and also contain conditions, upon the occurrence of which the operations stipulated by them must be performed.

3.9.4. The platform operator accepts for execution the instructions of the Registered user when the Registered User fulfills the conditions defined Platform rules. Registered User's instructions are accepted by the Operator platforms for execution in the manner and terms established by section 7 of the Platform Rules.

3.9.5. The platform operator has the right to refuse the Participant to execute the instructions on the grounds, established by the Platform Rules and the current legislation of the Russian Federation.

3.9.6. Information on the execution / refusal to comply with the instructions of the Registered the user is communicated to the Registered User by means of notification in in the order established by section 2.1 of the Platform Rules.

3.9.7. The Platform Operator notifies the Registered User of execution / refusal to execute the instructions of the Participant within a period not exceeding 5 (five) working days following the date of submission of the instructions of the Registered User, if another term is not established by the Platform Rules.

4. Information disclosed by the Platform Operator, the procedure and terms for disclosing such information.

4.1. The platform operator discloses platforms in the public domain on the Website at: https://portalbilet.ru/, the following documents and information:

  • 1) the firm name of the Platform Operator, information about the state registration;
  • 2) location of the Platform Operator;
  • 3) Platform Rules and changes made to them (new version of the Platform Rules);
  • 4) details of the settlement account of the Platform Operator;
  • 5) contact details.

4.2. Information and documents specified in this section of the Platform Rules, disclosed within the time period established by applicable law or applicable regulatory legal acts, the Platform Rules or the relevant document, and if such a period or procedure for disclosure has not been established, then within a period not exceeding 5 (five) working days from the date of entry into force of the relevant document, the occurrence of the event or registering the change.

5. Transactions made using the Platform.

5.1. The platform operator has the right to determine the types of agreements (transactions), the conclusion (committing) which can be carried out using the Platform.

5.2. The list of types of agreements (transactions), the conclusion (execution) of which may be carried out using the Platform, may be changed by the Platform Operator in unilaterally.

5.3. The platform is used to conclude an Agreement for the provision of services for obtaining the right access to the service.

6. Procedure for making transactions using the Platform

6.1. General Provisions.

6.1.1. The conclusion of transactions using the Platform in accordance with the Platform Rules is carried out by the Platform Operator registering the Registered User's Application and the corresponding Client's Order in the manner prescribed by the Platform Rules.

6.1.2. The Registered User's Application, on the basis of which a transaction is concluded in accordance with the Platform Rules and using the Platform, is recognized as a Registered User's Offer formed using the Platform, addressed to the Client about the Registered User's intention to consider himself to have concluded an agreement with the Client, who will accept such Offer. The Registered User's Application is made in electronic form in accordance with the Platform Rules.

6.1.3. The Client's order in accordance with the Platform Rules is recognized as the Client's order to the Platform Operator, generated using the Platform, upon accepting the terms of the Registered User's Offer and making a transaction.

6.1.4. Submitting an Application of a Registered User using the Platform means the unconditional consent of the Registered User to conclude an appropriate transaction with the Client on the conditions specified in such an Application of a Registered User upon receipt by the Platform Operator of the corresponding Order of the Client.

6.1.5. Sending an Order by the Client using the Platform means the unconditional consent of the Client to conclude a transaction on the terms specified in the relevant Offer.

6.1.6. The platform operator is not a party to transactions made using the Platform, and is not responsible for the failure (improper performance) of any of the parties to a transaction concluded using the Platform, obligations under such a transaction.

6.1.7. The rights and obligations under a transaction made using the Platform arise directly from the Registered User and the Client.

6.1.8. The Platform Operator, when submitting the Registered User's Application, informs the Registered User about the conditions under which the relevant transaction is made in accordance with section 2.1 of the Platform Rules.

6.1.9. The Registered User's Application and the Offer formed on its basis have a validity period established by the Platform Rules for the corresponding type of Offer, after which, on the basis of such a Participant's Application, it is impossible to conclude a transaction using the Platform.

6.1.10. An order submitted by the User to the Platform in accordance with the Platform Rules is a message in the form approved by the Platform Rules (Appendix No. 9 to the Platform Rules).

6.1.11. By sending such a message, the User also agrees to join the Platform Rules, in accordance with clause 2.2.9. Platform rules.

6.1.12. After receiving the User's Order, the Platform Operator notifies the Client about the creation of the Personal Account of the Platform Participant according to the rules provided for in section 2.1. Platform rules.

6.1.13. The Platform Operator, after registration and identification of the User as a Client, provides the Client with Agent Services in accordance with the terms of the Agency Agreement - Appendix No. 4 to the Platform Rules.

7. The procedure for making settlements when making transactions using the Platform

7.1. General Provisions.

7.1.1 Settlements when making transactions using the Platform are carried out in the manner prescribed by the current legislation of the Russian Federation.

7.1.2. The Client's funds using the Platform can only be transferred to the account of the Platform Operator with whom he entered into an Agency Agreement.

7.1.3. Settlements when making transactions using the Platform are carried out in the following ways:

1) settlements using the service of the CloudPayments payment system.

7.1.4. The Client, by joining the Platform Rules, authorizes the Platform Operator to carry out operations with funds, the rights to which belong to the Client, in order to fulfill the Client's obligations under transactions made using the Platform.

7.1.5. The reliability of information on settlements for transactions made using the Platform is ensured by informing the Participant about transactions with his funds by sending the Agent's Report, in accordance with section 2.1 of the Platform Rules.

7.2. Operations with the Client's funds.

7.2.1. The platform operator, after receiving the Client's funds to his account, performs the following operations with them:

  • 1) crediting funds in favor of the Registered User in connection with the fulfillment by the Client of obligations under transactions made with this Registered User using the Platform, the fulfillment by the Platform Operator of its obligations to provide the services of the Platform Operator;
  • 2) debiting funds in order to transfer the amounts of agency fees and payments for information and technical services to the Platform Operator provided for by the Platform Rules.

7.2.2. The Client, by joining the Platform Rules, authorizes the Platform Operator to carry out operations with funds, the rights to which belong to the Client, in order to fulfill the Participant's obligations under transactions made using the Platform, without the Client's instructions.

7.3. Refunds to the Client.

7.3.1. The platform operator makes a refund based on the Client's application for a refund in the event:

  • 1. The inability to receive the service by the Client when the Platform Rules and the rules of the person providing the service, the right of access to which is acquired by the Client, are fulfilled
  • 2. If it is impossible to provide access to the service due to the fault of the Platform Operator.

7.3.2. The funds, the rights to which belong to the Client, are transferred to this Client in order to return within 5 (five) working days from the date of receipt by the Platform Operator of the Client's application for the return of funds.

7.4. The procedure and terms for informing the Registered User about the performance of transactions on the Personal Account.

7.4.1. The Platform Operator informs the Registered User about the transactions performed on the Personal Account with the Registered User's funds, including crediting funds to the Personal Account or debiting funds, and also confirms the execution of the Registered User's instructions in accordance with the procedure and within the time frame established this section of the Platform Rules.

7.4.2. Information about transactions on the Personal Account with the Registered User's funds, as well as confirmation of the execution of the Registered User's instructions, is communicated to him through notification in the manner prescribed by section 2.1 of the Platform Rules.

7.4.3. The Platform Operator notifies the Registered User about the operations on the Personal Account within a period not exceeding 5 (five) business days from the date of the relevant operation or the execution of the instruction.

7.4.4. A registered user can get information about the balance of funds on the Personal Account by entering the Personal Account.

7.5. The procedure for keeping records of funds of the Registered User on the Personal Account.

7.5.1. The Platform Operator keeps records of the Registered User's funds in the Personal Account by displaying information about completed transactions in a specific section of the Personal Account.

7.6. Payment system services.

7.6.1. Settlements for transactions made using the Platform are possible when using the Services of the payment system in the manner prescribed by other applicable regulation and the Platform Rules.

7.6.2. Money transfers are carried out using the CloudPayments Payment System.

7.6.3. The platform operator is not responsible for making payments (making settlements) when the Client uses the payment system services.

7.6.4. Through the Services of the payment system, the following operations can be performed:

  • 1) debiting funds from the Client's bank account to be credited to the bank account of the Platform Operator for the execution of transactions made using the Platform;
  • 8. Rules for posting information about the Registered User's Offer to conclude transactions using the Platform.

8.1. Registered User's offer to conclude transactions using the Platform.

8.1.1. The Platform Operator, in accordance with the Platform Rules, organizes the acceptance of the Registered User's Proposal to conclude transactions using the Platform.

8.1.2. After completing the Registration and Identification procedures, the Registered User sends the Platform Operator an Application using the Platform in electronic form in the form established by the Platform Operator.

8.1.3. The forms and formats of the Registered User's Offers established by the Platform Operator are disclosed in the information and telecommunication network "Internet" at: https://portalbilet.ru/.

8.1.4. The registered user is obliged to ensure the completeness, accuracy and full compliance of the information contained in the Offer with the terms of the transaction, with the offer to provide which he applies using the Platform.

8.1.5. The receipt by the Platform Operator of the Application of the Registered User means the consent of the Registered User to post the information contained in the Offer formed on the basis of the Application on the websites of aggregators in the information and telecommunications network "Internet", as well as on the Platform Site.

8.1.5. The Registered User's Offer is considered valid until such Offer is withdrawn in the manner prescribed by the Platform Rules.

8.1.6. The registered user has the right to withdraw the Offer sent earlier and posted on the Platform Website or posted on the aggregator's website in the information and telecommunication network "Internet" by sending a notification to the Platform Operator in electronic form.

8.1.7. Notification of the Registered User about the withdrawal of the Proposal is considered by the Platform Operator within one business day from the receipt of the corresponding notification, unless a different period is established by a separate agreement.

8.1.8. By sending an Application to the Platform Operator, the Registered User agrees to the Platform Operator performing actions aimed at transforming the information contained in the Offer, which consists in giving the information the form necessary for visual perception. Separate conditions for the transformation of information contained in the Offer may be established in a separate agreement between the Platform Operator and the Registered User.

8.2. Requirements for the Offer.

8.2.1. Registered User Suggestion should not:

  • 1) mislead Users / Clients and other consumers of services;
  • 2) contain information that does not correspond to reality;
  • 3) contain guarantees or promises that the Client will receive a certain degree of satisfaction.

8.2.2. The Registered User's offer must be drawn up by the Registered User, taking into account the legislation on advertising, as well as the specifics established by the legislation on the transactions in respect of which they are drawn up.

8.2.3. The information contained in the Proposal and provided to the Participants must fully comply with the terms of the transaction concluded by the Client when they send instructions to the Platform Operator to complete the relevant transaction.

8.3. Placement of Proposals to conclude transactions using the Platform.

8.3.1. The Platform Operator ensures the placement of the Offer on the Platform Website.

8.3.2. The platform operator has the right to post Offers on the websites of aggregators in the information and telecommunications network "Internet".

8.3.3. The Platform Operator places an Offer to the extent provided by the Registered User. At the same time, the Platform Operator does not have the right to make changes to the Offer, except for actions aimed at transforming the information contained in the Offer, which consists in giving the information the form necessary for visual perception.

8.3.4. When the Platform Operator places Proposals by comparing the terms of such Proposals, the direct or indirect influence of the remuneration received by the Platform Operator or other conflicts of interest on the list of compared Proposals and the results of such comparison is excluded.

8.3.5. The platform operator has the right to refuse to place Proposals if the information contained in them does not correspond to those specified in clause 8.2. Platform rules requirements.

9. Platform operator services and payment procedure.

9.1 Services for Clients.

9.1.1. The Platform Operator provides the Participants with services related to ensuring the possibility of making transactions using the Platform.

9.1.2. Payment for the services of the Platform Operator by the Client is carried out in accordance with the terms of the Agency Agreement.

9.1.3. The platform operator has the right to conduct marketing activities, promotions and other incentive activities with the involvement of Clients. The Client's consent to participate in marketing events, promotions and other stimulating events is considered to be provided by the Client from the moment the Client places the Order.

9.2. Services for Registered Users.

9.2.1. The platform operator provides the following services to Registered Users:

  • 1) connecting to the Platform, transferring and posting information about the Offer;
  • 2) ensuring interaction aimed at concluding a transaction using the Platform;
  • 3) performing operations on the Personal Account in accordance with the concluded transactions;
  • 4) otherwise.

9.2.2. Registered users undertake to pay for the services provided by the Platform Operator in the manner and terms established by this section of the Platform Rules.

9.2.3. The cost of the Platform Operator's services is determined in accordance with the terms of the Agreement on the provision of information and technical services.

9.2.4. Information about the amount of remuneration (about changing the amount of remuneration), as well as the procedure for calculating it, are disclosed in the Personal Account.

9.2.5. The Platform Operator has the right to unilaterally change the Cost of the Platform Operator's services, the terms of payment for services and set the Cost of the Platform Operator's services for other types of services. The Platform Operator is obliged to notify the Registered User of the entry into force of the new Service Cost of the Platform Operator, in the manner specified in Section 2.1. Platform rules.

9.2.6. Payment for services is made by the Registered User in the manner determined by the terms of the Agreement on the provision of information and technical services.

9.2.8. In case of suspension or termination of the admission of the Registered User, the remuneration paid for the Services of the platform operator is non-refundable.

10. Information protection and security when making transactions using the Platform.

10.1 The platform operator, in order to ensure the protection of information and security in carrying out activities, is guided by the requirements of the Platform Rules, the Privacy Policy and the legislation of the Russian Federation.

10.2. The platform operator provides the Client with the opportunity to gain access to the service, the right to which the Client wishes to acquire. If it is impossible to obtain such access, the Platform Operator provides a full refund.

10.3. The platform operator ensures the receipt of funds by the Registered User when concluding a transaction, subject to his compliance with the Platform Rules and the requirements of the current legislation.

Requirements for Platform Members

By accepting and joining the Platform Rules, the Platform Member accepts and confirms the following circumstances.

Platform member - individual:

  • Is of legal age;
  • Is legally competent;
  • Not limited by the court in his legal capacity;
  • Is able to understand the meaning of his actions and to lead them;
  • Does not execute a Transaction under the influence of material error, deception, violence, threat or adverse circumstances.

Platform member - legal entity:

  • Is a legal entity registered in accordance with applicable law;
  • Has no restrictions in its activities imposed by executive or judicial authorities, such as the Federal Tax Service, an arbitration court or a court of general jurisdiction, etc.
  • Not in liquidation or bankruptcy proceedings;
  • Has all the necessary permissions and consents of the authorized bodies of a legal entity or other persons to conclude Transactions using the Platform;
  • Has a valid current account for settlement of Transactions made using the Platform;
  • A person acting on behalf of a legal entity - a Platform Participant has all the necessary rights and powers necessary to carry out transactions using the Platform.