Service rules

The CONTRACT – PUBLIC OFFERS

for the implementation of a package of services that includes tickets for mass sports and other entertainment events. Events of the site-Concierge service

1. TERMS AND DEFINITIONS

In this public offer for the implementation of services, including the provision of tickets for mass sports and other entertainment events, Events (hereinafter referred to as the "offer") the following terms and definitions are used in the following meanings::

1.1. Agent – portalbilet.ru acting as a Concierge site, based on a request for providing services for organizing leisure activities, accompanying and servicing the site's clients - Concierge service for booking, placing a visit order Events;

1.2. Cancellation - deletion Tickets from Orders with automatic transfer to free sale in the System. If the Order is not paid for within 15 minutes from the start of registration The order will be canceled automatically (when paying with a Bank card).);

- if you pay for tickets in cash to the courier, it will be canceled on the next business day after the order is placed;

- When paying for tickets by legal entities, the terms and conditions of booking and cancellation are discussed separately.

1.3. Ticket – a document containing a barcode, or Qr code, or without one, confirming the conclusion Agreement for the provision of cultural and entertainment/sports and entertainment services with the organizer of the Event, as well as certifying the right of the holder of such a document to attend Events. A ticket can be issued in one of the following ways::

- printed on a letterhead made by printing method;

- generated via an automated system (hereinafter referred to as the "Electronic ticket");

- «Mobile ticket»;

1.4. Reservation form - an order that is currently waiting for payment by the Buyer;

1.5. The owner of the ticket - an individual or legal entity that owns a ticket to the event;

1.6. Service Agreement – a contract concluded (being concluded) under the terms of this agreement. Offers between the buyer and the Agent, according to which the Agent provides services to Booking and registration services for the buyer Tickets for Events, as well as other related services, and the Buyer pays a fee to the agent for these services in the amount of 10 percent or more of the nominal ticket price;

1.7. Contract for the provision of sports and entertainment services – a contract concluded under the terms of this agreement. Offers between the organizer and the Buyer, in accordance with which the Organizer assumes the obligation to ensure the holding of the event. Events at the place and time indicated on the website On the ticket, as well as provide the buyer with the Opportunity to pass to the Event using the purchased ticket. The ticket. The buyer , for its part , undertakes to pay the Nominal value Tickets;

1.8. Agreements – Contract for the provision of services and Contract for sports and entertainment services, concluded (concluded) under the terms of this agreement. Offers;

1.9. The order – one or more Orders Tickets for one or more events Selected events By the buyer, issued from the System and combined by a single identification number;

1.10. The Event – a sports and entertainment event, a concert in a hall, club or outdoor area, an exhibition, film screening, festival, show, fashion show, sports competition , or other event that can only be attended upon presentation of a special document – Tickets;

1.11. The nominal value Tickets - the amount of money corresponding to the cost of the visit Events set By the organizer;

1.12. Organizer – a legal entity or individual entrepreneur who, on the basis of relevant agreements with performers , organizes and conducts the following events: It is also responsible for holding the event in front of Customers/By the owners A ticket.

1.13. Gift certificate – a document certifying the Buyer's right to make payment for the Nominal value Tickets to Event, as well as additional Agent services provided (except for delivery services Ticket price), for the amount equivalent to Nominal value Gift certificate;

1.14. Buyer - individual or legal entity in whose name the order was placed;

1.15. Principal – a legal entity or individual entrepreneur who entrusts the Client with To the agent to implement Tickets for Events To customers.

1.16. Advertising materials – informational, advertising and other materials (layouts of posters, advertising banners, audio, video clips, text ads, etc.) that belong to To the organizer/To the principal on a legal basis and provided by To the agent in order to attract the attention of potential clients To attract new customers to the event, as well as to attract new customers to the Organizer/To the principal;

1.17. Concierge Website Agent's website-a Concierge site on the Internet located at portalbilet.ru , the rights to administer which belong to the Agent on the basis of the relevant transaction (agreement, contract);

1.18. Award - the amount charged Agent charges the Buyer for additional services rendered by the agent. Agent of the service in the implementation of Tickets (booking services Ticket processing services Tickets; information support services Buyers in connection with booking, processing , and sales Tickets, as well as in connection with the cancellation, replacement/ postponement of Events, as well as other issues carried out by means of Agent's website or , as well as through other communication channels; as well as other services provided by the company. Service agent) under the service Agreement. A separate package is also included in the fee amount services provided for in clause 3.1.2 of this agreement.

1.19. Sistema - an automated ticket system used by Agent, which is a software and hardware complex designed for organizing customer support services for the event, booking and sales Of tickets;

1.20. The Parties - jointly Agent and Buyer/Owner Ticket, if from the context of the provisions of this article The offer does not follow otherwise;

1.21. Special agreement – an agreement concluded by a person interested in purchasing a Ticket a person with an Agent on terms other than the terms of this agreement. Offers;

1.22. Point of sale - sales register or office of the Agent (subagent Agent) for implementation Tickets for Events.

2. GENERAL PROVISIONS

2.1. Subject of this policy The offer is provided by the Agent Buyers of services for the implementation Tickets for Events, as well as related services.

2.2. Implementation Purchase of tickets to the Buyer is made exclusively on the terms of this agreement. Offer and only in case of its full and unconditional acceptance. Partial acceptance, as well as acceptance under other conditions, is not allowed. Using By the buyer of the Agent's services on the basis of the services offered in this agreement. The terms and conditions of the offer indicate the conclusion of a corresponding agreement between them by performing specific actions.

2.3. Implemented Projects Tickets are not refunded, and unilateral cancellation of Contracts is not accepted on the grounds of disagreement The buyer agrees to the terms of this agreement. Offers after acceptance of their terms and conditions and conclusion Contracts. Refund of funds for sales made Tickets are available only in accordance with the procedure and conditions established by this agreement. Offer and Agreements in accordance with the current legislation The Czech Republic.

2.4. If Tickets were purchased by a legal entity or individual entrepreneur for subsequent gratuitous transfer to third parties . Offers do not apply. The parties are guided by the relevant agreement.

2.5. A party to this agreement Only the Buyer who purchases a package of services that includes tickets for Events is eligible for an offer.

3. SUBJECT OF THE OFFER

3.1. Subject of this policy The offer is::

3.1.1 Conclusion with the Buyer on behalf of the Organizer Contracts for the provision of services for the organization of leisure activities.

3.1.2 Providing the buyer with a separate package of services, namely:

- booking of tickets;

- ticket processing;

- ticket sales;

- courier delivery:

- timely informing, notifying the buyer about the availability/absence of tickets for the desired event, timely ticket redemption

- the administration works with event organizers to provide the buyer with information about the service at the service point (Parking is paid/free, meals, other.)

- SMS notification of changes in event programs, start or end times;

- work with a personal Manager to accompany the client to the event (ordering transport services for the client, at the expense of the client's funds)

- priority right of purchase, for regular customers;

- loyalty program ( bonuses, Promotions, gift certificates) invitations, for regular customers;

- other services under the service Agreement.

3.2. The agent is a Party to the agreement and is responsible for the quality of services under the agreement specified in clause 3.1.2. of the Offer . The Agent does not have any rights and obligations under the agreement specified in clause 3.1.1. of the Offer – the Organizer is a party to this agreement. The agent is not responsible for your actions The organizer/other persons acting on behalf of the Organizer under the specified agreement.

4. TERMS AND CONDITIONS ACCEPTANCE FORM

4.1. The buyer agrees that, prior to performing the acceptance actions specified in this agreement, By submitting the offer, he / she has read the terms and conditions of this agreement. Of the offer and other mandatory rules listed in paragraph 17.1. Offer. The buyer confirms that the provisions of this agreement are as follows: Offers and other mandatory rules are completely clear to them.

4.2. In cases when from the outside The buyer is represented by its representative, The buyer confirms that all actions/omissions of such a person are performed by such a representative with the knowledge, consent and in the interests of: The buyer.

4.3. Acceptance is made By the buyer performing one of the following independent actions:

a) registration Order by the Buyer at the time of purchase Tickets on the Concierge website The agent.

b) payment for the Ticket By the buyer when it is purchased at the Point of sale.

c) actual use Of The Ticket By The Buyer/By the owner A ticket for the purpose of receiving an impression service Events.

4.4. The commission of any of the actions specified in clauses 4.3. of the Offer is recognized as By the parties ' full and unconditional acceptance of By the buyer/By the owner Compliance with all the terms of this agreement Offers without any exceptions and restrictions and is equivalent to entering into a contract in simple written form.

4.5. When ordering Tickets via Concierge site , non-fulfillment Buyer 's payment terms Nominal value Ticket and Service fee, entails termination upon acceptance of the terms and conditions Agreements and Cancellation of a payment made By the buyer Order.

4.6. The buyer may receive an order issued on the Concierge Website and paid for by Bank transfer at the address specified by the agent, including by e -mail. Orders paid for by Bank transfer are issued after the entire amount due is credited. To the agent of the amount of money, but not later than one hour before the start of the event.

4.7 Cost of ticket delivery, starting from two pieces, and their accompanying services are included in the total cost of services. Performed by the agent.

4.8 Cost of ticket delivery, in the amount of one piece, and their accompanying services are charged in the amount of 300 ( three hundred rubles ) from the buyer. Performed by the agent.

4.9 Delivery of tickets and accompanying services abroad is carried out by the courier service chosen by the buyer and paid for by them.

4.10. When registering A ticket via Website-Concierge service The buyer is informed (or sent to the contact phone number/e -mail address ) of the seven-digit Order identification number.

4.11. In cases specified separately by the Agent on Online Concierge service Tickets to certain Events can only be purchased in one or more ways that are usually offered by the Agent.

4.12. The order is considered executed by the agent (fully in terms of providing additional services to the buyer), when the fact of payment of the order is made by the buyer. Regardless of whether the tickets were sent directly to the buyer's address or not.

5. TERMS OF PROCESSING PERSONAL DATA

5.1. The buyer acknowledges and agrees that the Commission of The buyer 's full and informed consent to the actions specified in clause 4.3. of the Offer Buyer 's consent to provide the service To the agent of their personal data, as well as personal data of third parties reported to them. By the buyer To the agent during the registration process Order, purchase Ticket details, namely: last name, first name, patronymic, gender, contact phone number, city, date of birth (or age), and contact email address .

5.2. Hereby The buyer acknowledges and agrees that the provision of By the buyer Personal data specified in clause 5.1. of the Offer is provided to the agent for the purpose of providing: To the buyer of services in accordance with Treaties listed in paragraph 3.1.1 and 3.1.2. Offer. The buyer gives the Agent your consent to the processing of personal data provided during registration Order, purchase Ticket, to provide the Buyer with services within the framework of Contracts provided for in this article An offer, including for the purpose of obtaining By the buyer of informational messages and advertising newsletters in accordance with the procedure and on the terms of, established by this policy An offer. The term of use of the provided personal data is unlimited.

5.3. Personal data Processing is carried out and includes collection, systematization, accumulation, storage, clarification (updating, modification), sorting, use, depersonalization, blocking, destruction. The agent processes personal data using automation tools.

5.4. The buyer hereby gives its full consent to the Agent to grant the rights to transfer and process its personal data specified in clause 5.1. of the Offer, by the methods specified in clause 5.3. of the Offer, to third parties for use in accordance with clause 5.2 of the Offer, as well as for other purposes. On demand The buyer The agent undertakes to provide The buyer is informed about the transfer of his personal data in accordance with this clause to third parties.

5.5. The buyer has the right to refuse to receive the advertising newsletter by submitting a corresponding application To the agent at the Point of sale, or sending it by mail with a notification of delivery To the agent at the address specified at the Point of sale, or by sending an application by e -mail to: info@portalbilet.ru

5.6. An application for refusal to receive the newsletter must be submitted By the buyer in accordance with clause 5.5. of the Offer and contain information about the Buyer: last name ,first name, patronymic (if applicable) and contact numbers to be excluded from the mailing list. The application must be signed By the buyer and provided by To the agent in accordance with clause 5.5. of this policy. Offers.

5.7. Application Form The buyer is subject to satisfaction provided that it meets the requirements specified in clause 5.5. of this article. Offers, and legal requirements In The Czech Republic.

5.8. Exclusion of the Buyer's contact numbers from the Agent's advertising mailing list is carried out within 3 (three) business days from the date of receipt By the agent of the relevant application from The buyer.

6. RIGHTS AND OBLIGATIONS OF THE PARTIES

6.1. The Buyer has the right to:

a) independently obtain information about Events and their costs from open sources Tickets, about the size of Service fee, about other services rendered by the Agent in connection with the sale of Tickets for To make an independent decision on purchasing a package of services that includes a Ticket, by fully and unconditionally accepting the terms of this agreement. Offers;

b) to obtain information about the rules implementation Available ticket categories Tickets and other information regarding Company owned by The agent uses the Internet, phone calls to the Agent , and other methods specified on the Concierge Site within the scope of its authority Agent's name;

c) independently choose the Ticket payment method from among those specified in article 7 of the Offer. At the same time, the Buyer confirms and agrees that he / she is obliged to familiarize himself / herself with the payment rules in advance;

d) send feedback about your work Contact addresses specified on the Agent's Website.

6.2. The buyer is obliged to:

a) when purchasing Please read all the terms and conditions of this agreement. Offers, as well as other mandatory rules specified on the Concierge Site Agent and at the point 17.1. Offers, and accept them;

b) independently monitor changes to the purchase terms and conditions Tickets for Online Concierge service Agent's name;

c) strictly follow the terms of this agreement. Of the offer, rules, posted on-Site Concierge Agent, and Contracts;

d) pay the full amount of the cost Face value Ticket price and Service fee before or at the time of receipt A ticket.

e) get acquainted with the restrictions of a particular site. Measures regarding the admission of minor children to it. Buyer/Owner The child is fully responsible for such persons and agrees that a minor child may be denied access to the site. Actions in case of violation of the terms of the article 9 Offers;

f) during registration Fully verify all information on the Ticket that is essential to the service Agreement in connection with the Event. The buyer acknowledges that it has no claims against the Agent and its employees for the incorrectly issued document. The ticket, because I didn't make sure that it was correct during registration. The ticket is subject to Cancellations in case of an employee's technical error The agent.

g) the buyer must provide passport details.

h) the buyer is obliged to provide a printed ticket on A4 paper , if the ticket is not printed, the controller has the right to refuse the client to attend the event, in this case The agent is not responsible for attending the event .

6.3. the Agent has the right to:

a) in the absence of the Buyer's full and unconditional consent In accordance with the provisions of this article, Of an offer to refuse To the buyer in conclusion Agreements;

b) require that The buyer/Owner's name Proof of compliance with the terms of this policy Offers, as well as Agreements;

c) refuse to conclude a contract with the Buyer Contracts in case of nonconformity According to the provisions of article 9 of the Offer;

d) carry out both planned and unscheduled modification, replacement, and reinstallation of the software on the Concierge Site Stop the operation of such software if malfunctions, errors and (or) failures are detected, as well as for the purpose of carrying out preventive work and preventing unauthorized access to the software. Concierge site Agent's name;

e) set and change prices for their services, the amount of the Service fee;

е) require that Buyer's proper performance of obligations to pay the Nominal value Service fee and refuse to issue a Ticket if the specified condition is violated;

f) Cancel the payment made by the Bank; By the buyer Order if the Buyer has not made a payment, as well as if you specify Incorrect/ false information provided by the buyer, as well as in the event of a violation By the buyer of other terms and conditions of this agreement. Offers.

h) Replace the tickets purchased by the customer with tickets of the best or similar category at no extra charge, if tickets of the same or better category are not available, then replace them with a lower category with a refund of the difference in price.

i) Request the passport details of each of the event's visitors , if registered tickets for the event chosen by the client are available for sale.

6.4. The agent must:

a) provide The buyer must have complete and sufficient information about the Event in accordance with the requirements of the law (Events), about the Organizer, about the Agent and the services provided by him under the service Agreement, as well as instructions for registration, payment, receipt of the purchased goods A ticket. The parties have agreed that the information posted on the Concierge Site is complete and sufficient Agent, at Points of sale;

b) provide Issued to the buyer Ticket after full payment By the buyer Nominal value Ticket and Service fee;

c) not to use the Buyer's personal data for purposes that do not comply with the terms of the Agreements and clause 5.2. of the Offer.

6.5. The agent is not responsible for the operability and / or security of the information communication channels used by the Client. By the buyer, including those used by By the buyer to contact the Concierge Site The agent.

6.6. Warranty period for services Agent under the service Agreement is set before the start of the event. Events (time indicated on the Ticket).

7. PROCEDURE FOR MAKING PAYMENTS PAYMENTS

7.1. The ticket is not transferable to the Buyer until it is paid in full, as well as until the Service fee is paid in full .

7.2. The buyer has the right to make payment by any of the methods provided by the Agent and specified in this agreement. In the offer form:

- cash payment at the company's office;

- cash payment to the courier;

- non-cash payment ( payment under the agreement to a legal settlement account);

- payment by Bank card;

- mobile payment systems (ApplePay, GooglePay, WeChat)

7.3. Information about payment methods is available on the Concierge Site Agent, at Points of sale.

7.4. The buyer has the right to pay for the Ticket, Service fee, as well as other additional services provided by the Agent in the following ways

a) payment in cash at the Point of sale, or in cash upon delivery to the courier;

b) cashless payments:

using a Bank (credit or debit) card ( cards of the following payment systems are accepted for payment, such as Visa , MasterCard, MIR AND others.

by transferring funds to Bank details Agent's name;

mobile payment systems (ApplePay, GooglePay, WeChat);

by presenting a gift certificate purchased from the Agent and taking into account its face value when paying the Face value A ticket that includes Service the collection, with the exception of delivery services.

7.5. the Buyer is recognized as having duly fulfilled the payment obligations at the time of receipt of funds to The agent's current account/ cash register located at the Point of sale.

7.6. the Buyer confirms and agrees that in case of non-payment/incomplete payment under the Contracts , the consequences set out in clause 4.5. of the Offer will occur.

7.7. if the buyer fulfills the payment obligations stipulated in the Agreements by using a Bank card , He / she is not obliged to use a Bank card issued in his / her name or to have duly certified documents confirming the right to use a Bank card issued in the name of another person. The agent has the right to request the provision of The buyer receives original documents proving the buyer's identity, if the Buyer makes a payment using a Bank card.

7.8. When making a payment Tickets based on the invoice issued By the agent (non-cash payment), the Order validity period is up to 5 (five) business days, (agreed upon when placing the order). If the payment is not received within the specified time limit, the order will be Placed Cancelled in accordance with clause 4.5. of this policy. Offers.

8. TERMS AND CONDITIONS REFUND OF FUNDS FACILITIES

8.1. the Agent is responsible for accepting the package of services including the Ticket and refund of funds for the package of servants provided and the Ticket before the Event date , unless otherwise specified by the agreement between the Agent and the Organizer/The principal.

a) only the relevant services and Tickets purchased from the Agent are accepted as refunds for the paid service package that includes the Ticket .

b) Refund of funds for the purchased package of services, including a Ticket, in the event of a one-time refusal of the buyer to perform this offer agreement, is not made.

c) the amount to be refunded is determined in accordance with the requirements of the current legislation and depends on the application period.

d) Cash for Tickets claimed for refund due to illness/death The buyer or a close relative of the buyer are subject to refund upon submission of supporting documents , regardless of the date of application.

8.2 After the event date Events the person accepting applications for ticket refunds is The principal/Organizer.

8.3. To receive funds Buyer/Owner The user undertakes to provide To the agent:

request for a refund at the specified price Agent of the form;

tickets;

a copy of your passport (if the payment was made in cash).

The specified documents are sent to the email address info@portalbilet.ru

8.4. in case of non-cash payment of Tickets , the refund is made by transferring the funds to the current account from which the payment was made, within a certain period of time. 10 (ten) business days from the date of submission of the refund request, unless otherwise specified By the organizer/The principal. Refunds are made only to the current account from which the payment was made.

8.5. when making a refund Ticket due to cancellation, replacement , or postponement Events, The buyer is refunded Face value A ticket. The cost of remuneration is non -refundable due to proper execution Agent of counter obligations and termination Service agreement . Refund of funds in the specified amounts is carried out at the place and time additionally specified in the agreement. Point of sale, on the website-Concierge. Refunds for e -tickets are made after the event ends.

8.6. When making a refund For any reason , the Ticket delivery fee is non -refundable due to the termination of the service. Execution of a service agreement The agent of obligations under the service Agreement.

8.7. funds for lost, damaged (before/during/after the event date) Or unused Funds Tickets are non-refundable.

8.8 funds for the Gift certificate are non -refundable.

8.9 the buyer accepts and agrees that the official information indicating cancellation, replacement or postponement of the Service is not available. Events, is the information provided by By the organizer/By the principal To the agent and sent to the contact details of the email/ phone number The buyer, (if they were provided By the buyer at the time of purchase Ticket price) or posted on the site info@portalbilet.ru

8.10 The buyer confirms and agrees that the procedure and grounds for Ticket refund, as well as information about the person responsible for such refund, are known and understood by the Buyer.

8.11 If the buyer has purchased a ticket and the accompanying package of services, but has not received the ticket itself, refuses to perform the action, the buyer will be charged 50% of the amount paid by them, at the expense of the cost of providing services.

8.12 If the buyer pays for the order before it is received, the agent has the right to refuse to perform the contract, if there are reasons and grounds beyond the agent's control. At the same time, the agent is obliged to notify the buyer no later than 2 hours before the start of the event, making a refund of all funds paid for the unfulfilled order.

9. SEPARATE PROVISIONS IN THE In relation TO MINORS

9.1. Due to legal requirements Czech Republic all Events are subject to classification By the organizer in accordance with the established age restrictions.

9.2. each of the Events is subject to classification and classification in one of the following categories:

· for children under the age of 6 (six) years - the sign of information products "0 +";

· for children who have reached the age of 6 (six) years - the sign of information products " 6 + " and / or a text warning in the form of the phrase "for children over six years of age";

· for children who have reached the age of 12 (twelve) years - the sign of information products "12 + " and / or a text warning in the form of the phrase "for children over twelve years of age";

· for children who have reached the age of 16 (sixteen) years - the sign of information products "16 + " and / or a text warning in the form of the phrase "for children over the age of sixteen";

· prohibited for children-sign of information products "18 +" and /or a text warning in the form of the phrase "forbidden for children".

9.3. by Purchasing Ticket the Buyer acknowledges and agrees that, in accordance with the legislation , a particular Event can be classified as one of those Events, the implementation of A ticket for which, as well as the passage, presence, listening or viewing of which may be prohibited for certain categories of persons.

9.4. Purchase Ticket, as well as passage, presence, listening , or viewing Activities are only possible if the following conditions are met: By the buyer/By the owner There are no requirements for the age restrictions specified in clause 9.2 of the Offer.

9.5. the Buyer accepts and agrees that he / she, as well as the person to whom he / she purchased the Ticket (To the owner Ticket price), as well as persons following with the Buyer/By the owner Ticket purchase may be refused Ticket, as well as in the aisle, presence, listening or viewing Actions in case of violation By the buyer/By the owner Violation of the provisions of clause 9.4. of the Offer. Buyer/Owner The ticket holder is fully responsible for their actions (omissions), neither the Agent nor the buyer are responsible for their actions (omissions). The organizer cannot be held responsible for the violation By the buyer/By the owner Compliance with the specified legal provisions In The Czech Republic. Neither the Agent nor the Organizer can be held liable or liable for any damages in connection with the violation By the buyer/By the owner Violation of the specified provisions.

9.6. if the person who lawfully owns the With A Ticket (To The Owner Ticket) as a result of a gift or physical transfer to him Of The Ticket By The Buyer, The organizer will be denied access, listening , or viewing Actions taken in connection with such person's violation of the terms of this clause 9.4. Offers and issues related to the refund of funds The buyer decides independently with the Organizer.

9.7. Comprehensive information on the assignment of a specific item Events belonging to one of the categories specified in clause 9.2. of the Offer are placed on the Agent's Website, at Points of sale.

10. SEPARATE PROVISIONS IN THE In relation TO ELECTRONIC TICKETS

10.1. the Buyer accepts and agrees that the Electronic A ticket can only be purchased for Events specified separately As an agent on The Agent's Website at the point of sale ( on the site, at points of sale, or with delivery). The buyer does not have the right to request registration Electronic Tickets to Events not specified As an agent. By the buyer Electronic The ticket holder can be either an individual or a legal entity, unless otherwise specified As an agent.

10.2. for the purpose of passing through The buyer/Owner's name Event tickets Electronic A ticket and a Ticket made on a letterhead made by a typographic method are considered equivalent and provide the following information: To the buyer/To the owner Tickets have the same access rights Events.

10.3. when registering Electronic For a ticket, the Buyer is required to fully verify all information about the Event indicated on the website. E-mail address Ticket and essential to The agreement for the provision of services in connection with the event, as well as the information provided by the company in connection with the Event. To the agent, personal data, including the email address to be sent to Electronic devices Tickets if the Buyer chooses this method of receipt Electronic Tickets. The buyer acknowledges that it has no claims against the Agent in connection with non -performance of the obligations provided for in this clause.

10.4. Electronic The ticket cannot be issued to the Buyer until it is fully paid for. The buyer is deemed to have duly fulfilled the payment obligations when the funds are fully credited to the Agent's current account.

10.5. After full payment of the price Electronic The buyer prints out the ticket itself Electronic A ticket that can be accessed in your personal account on the Agent's Website and /or sent to the Buyer's email address specified during registration Order. When printing an electronic Document Therefore, the Buyer should make sure that the print quality is correct Electronic A ticket. In the event of non -performance or improper performance of the obligation specified in this clause, the buyer is fully responsible for the proper execution of The contract. print quality The ticket price includes including if the Event Organizer refuses access to the site The event. The agent is not responsible for any losses incurred by the Buyer in case of violation of the terms of this clause, due to the fact that the Agent is not a party to the agreement. Agreement for the provision of services in connection with the Event.

10.6. When entering the Event Buyer/Owner The ticket holder must have a duly printed copy of the ticket price. Electronic The ticket.

10.7. the Buyer is solely responsible for the security and protection of the electronic product. Copy protection. In case of copying Electronic Tickets access to the Event will be opened with the Ticket that is presented first.

10.8. Services are considered rendered By the agent properly and in full after dispatch To the buyer's e -mail address specified by By the buyer at checkout Electronic Or after granting access to the Ticket in your merchant profile Buyer on the Concierge Site The agent.

11. RESPONSIBILITY

11.1. in case of non -performance or improper performance of their obligations under the Offer, as well as under the Agreements, The parties are responsible in accordance with the legislation of the Russian Federation. Of the Czech Republic, the terms of this agreement. Offers and the terms of these Agreements.

11.2. Liability Agent's relationship with the Buyer/By the owner The company is limited to liability under the service Agreement and exists within the limits established by this agreement. The offer and the legislation.

11.3. the Buyer assumes all possible risks associated with its actions for possible errors and inaccuracies in the data provided by it, necessary for registration A ticket.

11.4 If the owner of the order fails to attend the event, for reasons beyond the control of the Concierge site , the Concierge site is not responsible.

11.5 If the order holder refuses to attend an event on grounds that fall within the responsibility area of the Concierge's website, the owner must provide the appropriate documented confirmation.

11.6. the Agent is not responsible for any losses and moral damages incurred By the buyer as a result of an erroneous understanding or misunderstanding of the information about the order processing (payment) procedure, receipt of the order by the Buyer. Ticket, attendance at the Event, as well as receiving and using services within the framework of Contracts.

12. RESTRICTION RESPONSIBILITIES AND RELEASE DISCLAIMER OF LIABILITY

12.1. Buyer/Owner The user confirms and agrees that under no circumstances The agent, its employees, managers, officers or other related parties, sponsors, intermediaries, representatives, partners or any other persons, including those acting on behalf of the Agent, are not responsible for any direct or indirect damages resulting from the sale Ticket or receipt of services provided by the Agent, as well as as a result of unauthorized access to the Buyer's personal data, including lost profits, which occurred through no fault of the Agent or the specified conditions. in this paragraph, individuals.

12.2. the Agent is not responsible for any cancellation, replacement or postponement Events, the possibility of access to Event in case of violation By the buyer/By the owner Changing the terms of this policy Of the offer and (or) Contracts, as well as for any cases of non -performance and (or) improper performance Contract for the provision of services in connection with the Event due to the fact that the Agent is not an obligated person, as well as a party to such an agreement concluded between the Organizer and the Buyer in connection with the purchase of A ticket.

Also , the agent is not responsible for failure to comply with the internal rules and regulations for attending the event established by the organizer.

12.3. Buyer/Owner The buyer is responsible for non-fulfillment and / or improper fulfillment of the terms of this agreement. Offers, as well as Contracts, in cases, in accordance with the procedure and under the conditions established by this article. Offers.

12.4. the agent is not responsible for the non -compliance of the services provided (provided by the company) with the terms of the Contract.) Organizer of services to expectations The buyer/By the owner The ticket price and / or its subjective assessment. Tips and tricks provided by To the buyer , including third parties, cannot be considered as guarantees and do not entail obligations for the Parties.

12.5. Buyer/Owner The buyer confirms and agrees that the Agent is not responsible for quality, as well as for other consumer and other properties (quality) of the Event, since it is not a party to the Agreement for the provision of services in connection with the Event.

12.6. the Parties are released from liability for non -performance and / or improper performance of their obligations under this agreement. The offer, and is equal to Contracts, in the event of force majeure circumstances , i.e. circumstances that are objective in nature, are beyond the will of the Parties and have arisen after the conclusion of the contract under the terms of this agreement. Offers. Force majeure circumstances include, in particular , strikes, floods, earthquakes, hurricanes, other natural disasters, and military operations (local and international scale), diseases and / or ailments of artists participating in the festival. in the Event, as well as man-made and man-made disasters, as well as acts of state authorities and local self-government bodies, as well as actions (inaction) of the Agent's counterparties that make it difficult to properly execute contracts concluded under the terms of this agreement without disproportionate losses. Offers.

13. OTHER PROVISIONS ABOUT RESPONSIBILITY

13.1. Placing links to websites on the Internet Internet owned by third parties, The agent is not responsible for the content of such sites. The presence of Links to sites owned by third parties on the agent's website do not imply, imply or imply that the Agent approves or recommends viewing the content of such sites that are not owned by Third parties. To the agent. The buyer acknowledges and agrees that the Agent is not and cannot be held responsible for the content of the sites.

14. THE ORDER OF RESOLUTION DISPUTES

14.1. all disputes or disagreements arising in connection with the performance/non -performance of the provisions of this agreement. Offer, Contract the provision of services can be resolved By the parties in the claim procedure. In this case, the party that believes if the parties consider their rights violated, send the claim to the other party in a simple written form with the attachment of duly certified documents justifying the stated claims.

The deadline for reviewing claims is 30 (ten) calendar days.

14.2. If it is not reached Without consent, they have the right to apply for protection of their interests to the judicial authorities of the relevant instance.

15. INTRODUCTION OFFERS COME INTO FORCE, CHANGE PROVISIONS OFFERS

15.1. this Policy The offer comes into force from the moment it is posted on the Agent's Website and is valid indefinitely.

15.2. All changes made to this policy Changes to the offer are subject to posting on the Agent's Website and take effect from the moment such changes are posted on the Agent's Website.

15.3. the Agent has the right to make changes to this policy at any time. However, in any case , such changes are published and made publicly available by publishing them on the Agent's Website and at Points of sale. Using By the buyer of the Agent's services after making changes to the text of this policy. Offers means acceptance of the Offer , taking into account the changes made.

16. CHANGE OR TERMINATION AGREEMENTS

16.1. Amendment of the provisions of this policy Of the offer in accordance with clause 15.2. of the Offer entails a change in the relevant provisions Service agreement . The buyer does not have the right to refer to its ignorance of the introduction of these changes and the date of their entry into force.

16.2. the service Agreement is terminated due to improper execution.

17. FINAL STATEMENTS PROVISIONS

17.1. In everything that is not regulated by the provisions of this article. The provisions of the current civil legislation, including, but not limited to, the legislation on consumer protection, are applied.

17.2. the Agent places information about Events on the agent's Website, at Points of sale, and also puts relevant information on the website of the Agent. Tickets are solely based on information provided to the Agent by the Organizer/The principal. If the information provided is By the organizer/The client's information is not reliable, the Agent is responsible to the Buyer/By the owner It doesn't carry a ticket.

Public PAGE OFFER to receive an advertising newsletter

This public offer is an integral part of the Public offer for the sale of tickets for cultural and entertainment events (hereinafter referred to as the Public offer portalbilet.ru, posted at portalbilet.ru and applies to all relationships without exception The buyer and portalbilet.ru arising in connection with the conclusion of a contract between them for the provision of services related to the purchase Tickets (Electronic tickets).

1. GENERAL PROVISIONS

1.1. the Present The offer regulates the terms and procedure for receiving the offer. The buyer of an advertising newsletter. Advertising distribution is carried out on behalf of and on behalf of the Agent by third parties who , in accordance with this offer, have been transferred the right to process the Buyer's personal data, By the agent independently, by third parties on their own behalf and in their own interests, to whom, in accordance with this offer , the rights to process the Buyer's personal data have been transferred. The agent must , upon request Provide the buyer with information about the person who performs the advertising newsletter (hereinafter referred to as – The "operator"). Provisions of this policy The offers fully apply to the relations that arise between the Buyer and the Operator in connection with the latter's implementation of advertising newsletters both on behalf of and on behalf of the Agent, and on their own behalf.

1.2. the Term of use of the provided personal data is unlimited.

1.3. Under the advertising newsletter for the purposes of this policy Offers are understood as advertising messages about Tickets (Electronic tickets) sold by the Agent and persons acting in civil traffic under a commercial designation (trademark, trade name), as well as other persons in accordance with the terms of this offer. This mailing may be carried out by the above -mentioned persons, as well as other persons to whom the rights to process personal data have been transferred (hereinafter referred to as – "Third parties"), events, services provided by the agent and (or) the specified Persons. Third parties, about special programs, promotions and other events held by the Agent and (or) the specified persons Third parties, as well as contain other information about the activity, work, goods (works, services) sold by the Agent and (or) By third parties. The specified advertising messages are sent to To the buyer's contact phone number specified during registration They are also notified by outgoing calls from Contact center and from other phone numbers to the specified number of the Buyer.

1.4. all the terms used in this article They are understood in accordance with the values given in the Public offer for ticket sales.

1.5. the Buyer acknowledges and agrees that the Commission of The buyer's full and informed consent to the actions specified in clause 2.1. Buyer's consent to provide the service To the agent of their personal data, as well as personal data of third parties reported to them. By the buyer To the agent during the registration process Order, purchase E -ticket, namely: last name, first name, patronymic, gender, contact phone number, city, delivery address (in the case of delivery services Tickets) and contact email address .

1.6. Processing includes collection, systematization, accumulation, storage, refinement (updating, modification), sorting, use, depersonalization, blocking, destruction. The agent processes personal data using automation tools.

1.7. the Buyer hereby gives his / her full and informed consent to the Agent to grant the rights to process his / her personal data specified in clause 1.5 by the methods specified in clause 1.6 to Third parties in order to obtain: By the buyer of advertising messages in accordance with the procedure and conditions established by this offer, as well as for the transfer of such personal data to the specified persons. To third parties for the specified purposes. On demand The buyer The agent undertakes to provide The buyer receives information about the transfer of his personal data in accordance with this clause to third parties.

2. ACCEPTANCE OF THE OFFER

2.1. acceptance by the Buyer of the provisions of this offer is carried out by performing any of the actions aimed at the purchase Ticket (Electronic ticket) in accordance with the terms and conditions Public offer for the sale of tickets: by issuing Order or payment form Order. The terms and conditions of this offer are valid For buyers who carry out the registration process Order number (purchase Ticket (Electronic ticket) via Points of sale, by phone, via Agent's website and do not depend on the form of payment.

2.2. making a Payment By the buyer , any of the actions specified in clause 2.1. of this offer means that the Buyer fully and unconditionally accepts all the terms of this offer without any exceptions and / or restrictions and is equivalent to entering into a written agreement. The Buyer's acceptance of this offer is made voluntarily and in full. By accepting the terms of this offer, the Buyer gives the Agent your consent to receive an advertising newsletter carried out by The operator.

2.3. Before accepting the offer The buyer must be sure that he understands all the terms of this offer and accepts them unconditionally and in full.

3. TERMS OF IMPLEMENTATION Advertising SYSTEM Mailing LISTS

3.1. the buyer acknowledges and agrees that by accepting the terms of this agreement, By performing the actions specified in clause 2.1. of the offer, the Buyer hereby gives its consent To the agent for receiving an advertising newsletter to the contact numbers specified in the form below. By the buyer at checkout Of the order (purchase Ticket (Electronic ticket).

3.2. To relationships Buyer and Agent arising in connection with registration and payment by the Buyer Order number (when purchased Ticket (Electronic ticket)), the relevant provisions apply A public offer for ticket sales posted on the Agent's Website and at Points of sale.

3.3. processing of the Buyer's personal data for the purposes of carrying out the newsletter is carried out By an agent in accordance with the terms and conditions A public offer for ticket sales posted on the Agent's Website and at Points of sale.

4. THE ORDER OF FAILURE FROM RECEIVING Mailing LISTS

4.1. the Buyer has the right to refuse to receive the Agent's advertising newsletter by submitting a corresponding application To the agent at the Point of sale (or sending it by mail with a notification of delivery To the agent at the address specified at the Point of sale) or sending an application To the operator by e -mail to info@portalbilet.ru

4.2. an application for refusal to receive the newsletter may be submitted By the buyer and must contain information about the Buyer (last name, first name, patronymic (if applicable) and contact numbers to be excluded from the mailing list. The application must be signed By the buyer and sent in scanned form (or submitted in the original) in accordance with clause 4.1.

4.3. application Form The buyer is subject to satisfaction provided that it meets the requirements specified in clause 4.2. and the requirements of the legislation In The Czech Republic.

4.4. exclusion of the Buyer's contact numbers from the Agent's advertising mailing list is carried out within 3 (three) business days from the date of receipt By the agent of the relevant application from The buyer. In case of implementation of an advertising newsletter by the Operator , the Agent undertakes to: within 3 (three) business days from the date of receipt By the agent of the relevant application from Please send it to the buyer To the operator for permission. The agent is not responsible for any actions (omissions) The operator.

5. FINAL STATEMENTS PROVISIONS

5.1. this Policy The offer comes into force from the moment it is posted on the Agent's Website and is valid indefinitely. The provisions of this paragraph also apply to supplements (amendments) to this policy The offer.

5.2. the Agent has the right to make changes to this policy at any time. The offer, but in any case such changes are published and made available to the public by: Agent's website and / or Point -of-sale locations. Using By the buyer of the Agent's services after making changes to the text of this policy. Offers means acceptance of the Offer , taking into account the changes made.

5.3. in everything else that is not established by this article. The offer, the Parties are guided by the provisions of the provisions A public offer for the sale of tickets and the rules of applicable law.