How does e-ticket work? | Portalbilet.ru (Moscow)

Buying a ticket

How to buy a ticket?

Select the event you are interested in from the list on the website. Open the page with him, select the date, the location of the seats in the hall, the time of the session, fill in the necessary data. Then pay and the tickets will be sent to your email. If there are no tickets for the event you are interested in, leave your order and we will inform you within 24 hours if there are free seats.

How does e-ticket work?

You can present your e-ticket at the entrance to the event from the screen of your phone or tablet. Just in case, please bring a printed version of your ticket with you. Do not post your tickets online so that scammers cannot use them!

How can I pay for the ticket?

You can pay for tickets online by credit card. All payment transactions go through CloudPayments acquiring and are securely protected.

How to buy tickets for a legal entity?

To purchase tickets as a legal entity, please fill out the appropriate form on the Corporate Clients page.

What tickets can I buy at PB?

On Portalbilet you can buy tickets sold directly by event organizers as well as tickets offered by brokers. By a special mark, you can easily find out if tickets from the primary or secondary market are sold for the event you are interested in.

When will I receive my ticket?

When buying a ticket from event organizers to your email within an hour after payment. When buying tickets from the secondary market, pay attention to their status. If the ticket is in stock, it may have an “instant delivery” note. In this case, you will receive tickets within an hour. Tickets without an Instant Delivery note arrive via email within 24 hours. Paper tickets are delivered by courier service. Delivery times and costs depend on the location of the buyer.

How do I get an e-ticket?

You will receive an electronic ticket after payment to your e-mail. When ordering, you just need to select an e-ticket.

How do I get a paper ticket?

Tickets printed on forms are delivered by courier service. They are brought either to the address indicated by the buyer, or to the venue of the event. Delivery times and place are negotiated when placing an order.

The e-ticket did not come to the mail after payment, what should I do?

Check your Spam and Promotions folder in your inbox. Search for them by searching your inbox by entering the name of the event into the search bar. If this does not help, write to us at info@portalbilet.ru or call +7 (800) 500-42-62, +7 (499) 226-15-14.

How do I return a ticket? What if the event is canceled?

When buying a ticket, read the refund policy, as well as read the instructions on what to do if the event is canceled or postponed.

Can I buy a ticket for an event that is not on Portalbilet?

Yes, leave us a request with the name of the event you want to attend, and we will give you information on the status of your request within 24 hours.
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